PRIVACY POLICY

​Information We Collect

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We may collect the following types of information:

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Personal Identification Information:​​

 

• Name

• Email address

• Phone number

• Postal address

• Date of birth

• Passport details

• Payment information

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Non-Personal Identification Information:

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• Browser Type

• ​IP address

• Pages visited

• Time and date of visit

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How We Use Your Information

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We use the collected information in the following ways:

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To Provide and Improve Our Services:

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• Book flights, hotels, and other travel arrangements

• Personalize user experience

• Improve our website and services

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To Communicate with You:

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• Send booking confirmations and updates

• Respond to inquiries, requests, or feedback

• Provide customer support

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For Marketing Purposes:

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• Send promotional offers and newsletters (with your consent)

• Conduct surveys and research

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How We Share Your Information

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We do not sell, trade, or rent your personal identification information to others. We may share information with third parties for the following reasons:

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Service Providers:

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• Hotels, airlines, and other travel service providers to facilitate your bookings

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Business Transfers:

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• In the event of a merger, sale, or asset transfer, we may transfer your information to the new entity

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Legal Requirements:

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• To comply with legal obligations or respond to lawful requests by public authorities

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Security of Your Information

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We implement a variety of security measures to maintain the safety of your personal information. This includes:

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• Using SSL encryption for data transmission

• Restricting access to personal information to authorized personnel

• Regularly updating our data security practices

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Retention of Your Information

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We retain your personal information only as long as necessary to provide you with our services and for legitimate business purposes. The criteria for determining retention periods include:

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• The duration of your relationship with us

• Legal obligations

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Your Rights

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You have the following rights regarding your personal information:

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• Access: You can request access to the personal data we hold about you.

• Correction: You can request correction of inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal data.

• Objection: You can object to the processing of your personal data for direct marketing purposes.

• Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

 

To exercise any of these rights, please contact us at hello@gravityconcierge.co.za.

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Cookies and Tracking Technologies

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Our website may use cookies to enhance your experience. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage you to check this page regularly for any changes.

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Contact Us

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If you have any questions about this Privacy Policy, please contact us at:

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• Email: hello@gravityconcierge.co.za

• Phone: +2761 7675 9249​

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Last Updated: 07 July 2024

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